Privacy Policy
The Privacy Policy is part of the General Conditions that govern this Website.
Who is responsible for processing your data?
- LANZAROTE 6, S.A.
- Tax ID: A-35517671
- Avenida de Ansite, nº3
- 35011, Las Palmas de Gran Canaria
- Phone: +34 928 099 394
- Email: administracion@hotelvolcanlanzarote.com
- Data Protection Officer: dpo@livvohotels.com
You can contact us in any way to communicate with us.
We reserve the right to modify or adapt this Privacy Policy at any time. We recommend reviewing it, and if you have registered and access your account or profile, you will be informed of the modifications.
If you belong to any of the following groups, check the dropdown information:
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What data do we collect through the Website?
We may process your IP, the operating system or browser you use, and even the duration of your visit, anonymously.
If you provide us with data in the contact form, you will identify yourself to be able to contact you, if necessary.
For what purposes do we process your personal data?
- Answer your queries, requests, or requests.
- Manage the requested service, respond to your request, or process your petition.
- Electronic communications regarding your request.
- Commercial or event information by electronic means, provided there is express authorization.
- Conduct analysis and improvements on the Website, our products, and services. Improve our business strategy.
What is the legitimacy for the processing of your data?
The acceptance and consent of the interested party, granted through a voluntary action, such as cases where completing a form and clicking on the send button is necessary; doing so will imply that they have been informed and have expressly consented to the content of the clause attached to said form or acceptance of the privacy policy. All our forms have the symbol * on mandatory data. If you do not provide these fields or do not check the acceptance checkbox for the privacy policy, the information will not be allowed to be sent.
How long will we keep personal data?
Until the consent given is revoked.
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For what purposes do we process your personal data?
We inform you that your personal data will be processed for the purpose of managing your booking, formalising and administering your stay at the hotel, attending to requests related to the contracted services, and guaranteeing payment of the expenses arising from said stay.
In addition, certain data may be processed in order to comply with the legal obligations applicable to hospitality establishments, in particular those relating to the documentary registration and reporting of information on persons staying at the establishment.
Your data may be communicated, where appropriate, to the Security Forces and Corps in compliance with current regulations, as well as to travel agencies, tour operators, booking platforms or other intermediaries that have taken part in the contracting or management of your booking.
The data will be kept for as long as necessary to fulfil the purposes indicated and, in any case, for the periods required by tax, commercial, consumer and traveller documentary registration regulations. As a general rule, certain data may be kept for a minimum period of 6 years when necessary to comply with these legal obligations.
What is the legitimacy for processing your data?
The legal basis for processing your personal data is the performance of the contractual or pre-contractual relationship arising from the booking and stay at the hotel, as well as compliance with the legal obligations applicable to the establishment.
In particular, the processing may be carried out in compliance with the regulations on documentary registration and information on persons staying at hospitality establishments, including Royal Decree 933/2021, of 26 October, as well as the regulations applicable to guest registers and traveller entry records.
Where the processing is based on your consent, this may be withdrawn at any time, without affecting the lawfulness of the processing carried out prior to its withdrawal.
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IMPORTANT NOTICE ABOUT POSSIBLE FRAUD AND UNOFFICIAL COMMUNICATIONS
LIVVO Group will not request additional payments, banking details, passwords, verification codes or sensitive information through links received via WhatsApp, SMS, social media or other unofficial channels regarding an alleged modification, incident, cancellation or confirmation of your booking.
If you receive a communication requesting a payment, banking details or asking you to access an unverified link, do not take any action without first verifying the authenticity of said communication.
- Do not provide personal or banking details through unofficial channels.
- Do not share passwords or verification codes.
- Do not access payment links received via WhatsApp, SMS, social media or suspicious messages.
- Do not download attachments from unverified communications.
If in doubt, contact the hotel directly through the official channels published on our website before making any payment or providing information.
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For what purposes do we process your personal data?
- Preparing and monitoring the budget through communications between both parties.
- Electronic communications regarding your request.
- Commercial or event information by electronic means, provided there is express authorization.
- Manage administrative, communication, and logistics services provided by the Controller.
- Billing and tax declaration.
- Carry out the corresponding transactions.
- Control and collection management.
- During the payment process via card, the following personal data will be collected by the Banking Entity owning the Virtual POS: type of connection, date and time, IP address, device information, email address, mobile phone, browsing data, transaction data, and data required by 3D Secure security protocols, solely for the purpose of detecting and preventing unauthorized payment transactions.
What is the legitimacy for processing your data?
The existence of a contractual relationship between the parties. The processing is necessary for the performance of a contract to which the data subject is party, or for the application, at their request, of pre-contractual measures.
How long will we keep personal data?
During the validity of the relationships between the parties and for the limitation periods derived therefrom.
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For what purposes do we process your personal data?
By joining the loyalty program, we will process your personal data to properly manage the loyalty program where you will benefit from:
- Discounts on bookings and purchases.
- Additional benefits and exclusive promotions.
- Receive information about new special sales and exclusive promotional offers.
What is the legitimacy for processing your data?
The legitimacy to process your data is the express, free, and voluntary consent that you can withdraw at any time without affecting the legality of the prior processing based on consent withdrawal.
How long will we keep personal data?
Your data will be kept until you revoke the consent given or request the cancellation of your data or oppose the processing.
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What purposes will we use your personal data for?
- Assess the quality of the service provided.
- Improve the services offered, in accordance with ISO compliance.
What is the basis for processing your data?
The legal basis is the express consent of the respondent.
How long will we retain your personal data?
Until the consent given is revoked.
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What purposes will we use your personal data for?
- Information by electronic means, related to your request.
- Commercial or event information by electronic means, provided there is express authorization.
- Manage administrative, communication, and logistics services performed by the Responsible party.
- Billing.
- Perform the necessary transactions.
- Billing and declaration of the relevant taxes.
- Control and collection management.
What is the basis for processing your data?
The legal basis is the acceptance of a contractual relationship, or otherwise, your consent when contacting us or offering us your products through any means.
How long will we retain your personal data?
During the validity of the relationships between the parties and for the prescription periods derived from them.
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What purposes will we use your personal data for?
- Answer your queries, requests, or petitions.
- Manage the requested service, answer your request, or process your petition.
- Interact with you and create a community of followers.
What is the basis for processing your data?
The basis for processing is the voluntary consent of the interested party to contact us and, where applicable, the acceptance of a contractual relationship within the relevant social network. The processing of data within the Social Network will be carried out in accordance with its Privacy Policies.
How long will we retain your personal data?
We can only consult or delete your data in a restricted manner, having a specific profile. We will treat them as long as you keep following us, being friends, or clicking "like," "follow," or similar buttons.
Any rectification of your data or restriction of information or publications should be made through the settings of your profile or user on the social network itself.
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For what purposes do we process your personal data?
We will process the personal data included in your curriculum vitae, as well as any data you provide during the selection process, for the following purposes:
- Assess and manage your profile as a candidate in relation to the personnel selection processes we are carrying out or may carry out in the future that may match your professional profile.
- Organise and manage selection processes for the hiring of employees.
- Contact you to arrange interviews, carry out electronic or telephone communications and, where applicable, conduct selection tests.
- Manage spontaneous applications, applications sent by email, web forms, employment platforms or submitted in person at the hotel.
If you submit your curriculum vitae in person through the box available at the hotel, we inform you that your data will be processed for the purposes indicated in this section. Basic information on data protection will be available on the information notice placed next to the box, without prejudice to your being able to consult the extended information in this Privacy Policy.
Once you have given us your consent, we may share your application with group entities or collaborating or related companies, in order to include you in selection processes that may match your professional profile.
Once the retention period indicated has elapsed, we will proceed to securely destroy your curriculum vitae, unless there is a legal obligation to retain it or you have previously requested its deletion.
What is the legal basis for processing your data?
The legal basis for processing your personal data is the application of pre-contractual measures at the request of the data subject, when voluntarily submitting or delivering your application, as well as, where applicable, the consent given for the retention of your application for future selection processes or for its disclosure to group entities or collaborating companies.
How long will we keep personal data?
Your data will be kept for a maximum period of 24 months from receipt of the curriculum vitae or until you request its deletion, unless a longer legal retention period applies.
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What data do we collect through the Website?
If you identify yourself, we may collect: name, surname, email, phone, and personal data of the third party/parties you provide in the communication.
What purposes will we use your personal data for?
- Manage communications.
- Take the corresponding corrective measures.
- If necessary, inform you about the outcome of the procedure.
What is the basis for processing your data?
The legal basis is the legal obligation or, otherwise, the public interest.
How long will we retain your personal data?
The data will be kept for the strictly necessary period to clarify the reported facts. In any case, after six (6) months, the provided data will be anonymized, unless they are investigated in a different legal environment.
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Do we include personal data of third parties?
No, as a general rule, we only process the data provided by the holders. If you provide us with third-party data, you must, beforehand, inform and obtain their consent, otherwise, you exempt us from any responsibility for non-compliance with this requirement.
And data of minors?
We do not process data of minors under 14 years old. Therefore, refrain from providing them if they are not of that age or, where applicable, providing data of third parties who do not meet the mentioned age. LIVVO HOTEL GROUP, S.L.U. disclaims any responsibility for non-compliance with this provision.
Will we make communications by electronic means?
- They will only be made to manage your request, if it is one of the means of contact you have provided us.
- If we make commercial communications, they will have been previously and expressly authorized by you.
What security measures do we apply?
You can rest assured: We have adopted an optimal level of protection for the Personal Data we handle, and we have installed all the means and technical measures at our disposal according to the state of technology to prevent loss, misuse, alteration, unauthorized access, and theft of Personal Data.
To whom will your data be communicated?
Your data will not be transferred to third parties, except when required by law. Specifically, they will be communicated to the State Tax Administration Agency and banks and financial entities for the collection of the service provided or product acquired, as well as to the data processors necessary for the execution of the agreement.
In case of purchase or payment, if you choose any application, website, platform, bank card, or any other online service, your data will be shared with that platform or processed in its environment, always with the highest security. During the payment process via card, data will be collected by the Banking Entity owning the Virtual POS.
When we order it, the web development and maintenance company, or the hosting company, will have access to our website. They will have signed a service provision contract that obliges them to maintain the same level of privacy as us.
International data transfers may occur when using American applications, however, such transfers will be made to entities that have demonstrated compliance with the level of protection and guarantees according to the parameters and requirements provided by current data protection regulations, such as the European Regulation, or when there is a legal authorization for the international transfer.What Rights Do You Have?
- To know if we are processing your data or not.
- To access your personal data.
- To request the rectification of your data if they are inaccurate.
- To request the erasure of your data if they are no longer necessary for the purposes for which they were collected or if you withdraw the consent previously given.
- To request the restriction of processing of your data in certain cases, in which case we will only keep them in accordance with current regulations.
- To receive your data, which will be provided in a structured, commonly used, and machine-readable format. If you prefer, we can send them to the new controller you designate. This is only valid in certain cases.
- To file a complaint with the Spanish Data Protection Agency or competent supervisory authority if you believe that we have not attended to your rights.
- To revoke consent for any consented processing at any time.
If you modify any data, we appreciate it if you inform us to keep them updated.
Do You Want a Form to Exercise Your Rights?
- We have forms for exercising your rights, ask us for them by email or, if you prefer, you can use those prepared by the Spanish Data Protection Agency or third parties.
- These forms must be signed.
- If you are represented by someone, you must provide proof of representation.
- The forms can be submitted in person, sent by mail to the address of the Controller stated at the beginning of this text, or by email.
How Long Will It Take to Respond to Your Rights Request?
It depends on the right being exercised, but at most within one month from your request. If the matter is very complex and we need more time, we will notify you.
Do We Use Cookies?
If we use types of cookies other than necessary ones, you can consult the cookie policy through the corresponding link from the beginning of our website.
How Long Will We Retain Your Personal Data?
- Personal data will be kept as long as you are linked with us.
- Once you disassociate, the personal data processed for each purpose will be maintained for the legally established periods, including the prescription period for legal actions.
- The processed data will be kept until the deadlines mentioned above expire, if there is a legal obligation to retain them, or if there is no legal deadline, until the data subject requests their deletion or revokes the consent given.
- We will keep all information and communications related to your purchase or the provision of our service for the duration of the product or service warranties to handle possible claims.
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